If you bought your smartphone before September 29, 2018, you may be eligible for a full refund of your purchase price.
The warranty ends if you fail to make a timely payment or make an erroneous payment.
If you purchased your smartphone in September 2018, but your purchase date was not within the warranty period, you are eligible for partial refunds.
If you purchased a smartphone in 2018, and your purchase is within the date of purchase, you’re eligible for full refunds.
When is your warranty expired and what happens if you’re not eligible?
If your smartphone is not eligible for warranty service, you will receive a letter explaining the warranty and a link to sign up for the service.
If you purchase your smartphone within the first 60 days of purchase (excluding holiday or school), the warranty will begin.
If your smartphone purchase date is between October 31, 2018 and December 31, 2019, you’ll receive a phone replacement notice.
If the warranty is extended beyond that, you can sign up to receive a call from a representative of the carrier.
For more information, read the full terms and conditions.
How much will my phone cost?
How much does my phone warranty cost?
When will my warranty end?
Why can’t I buy a phone?
The smartphone warranty does not extend past December 31 of the year in which you purchased it.
Your warranty may end at any time, but it may not be renewed for another 30 days.
If a warranty expires after December 31 and you purchase a smartphone from an eligible carrier, you must contact the carrier to renew your warranty.
You may have additional options to purchase your phone, including prepaid plans that do not require a monthly payment.
What if I have an outstanding phone balance?
If you have an unpaid phone balance, you should call the company to pay your phone bill.
The company will contact you to make arrangements to pay.
The carrier will then reimburse the balance or cancel your bill, whichever is more favorable.
If your phone is a new device, the carrier may charge you an additional fee to get the device repaired.
The amount of the charge depends on the age of the device.
If it’s a new smartphone, the manufacturer’s warranty may extend beyond December 31.
For more info, read our How to Repair a New Device article.
Why do you need a phone repair?
How can I pay for repairs?
A phone repair is the process of making repairs to the device in order to make it function properly again.
If repairs are necessary, they must be done at a licensed professional’s shop.
To pay for phone repairs, you need to have a credit card and a prepaid plan that covers repairs, a copy of your warranty card, and a receipt for the repairs.
A prepaid plan is an online plan that can be used to purchase services such as repairs and other service.
A prepaid plan can be canceled by a prepaid service provider.
You can cancel a prepaid prepaid plan at any point by calling the prepaid provider or calling your carrier to cancel it.
The prepaid service you purchase must be valid for at least six months.
You cannot cancel a plan unless it’s expired or cancelled by the prepaid service, but you can cancel the prepaid plan.
The service is provided free of charge.
To cancel a service, call the prepaid company or phone service provider, and they will cancel the service at no charge.
If there’s a problem with the service, contact the prepaid services provider.
To avoid late charges, call your carrier immediately to make an appointment to make the repairs, and you may receive a discount on your bill.
You may also have to pay a late fee.
If this happens, you still have a full month to cancel the plan, and the service will continue to be free.
You may be charged for telephone repairs on your credit card account.
This charge is in addition to any other charges for telephone services that are included in your bill that are not related to repairs.
To reduce this charge, you might consider using a prepaid phone service plan.
If that plan doesn’t cover the cost of telephone repairs, call to cancel.
You can cancel your prepaid plan anytime.
You won’t receive a refund of the full purchase price if you cancel your plan.
You also won’t be able to make changes to your plan without a written request from the prepaid carrier.
The plan is also subject to cancellation policies.
If I’ve been charged more than the plan’s minimum monthly cost, what can I do?
The prepaid plan may have higher monthly costs that the actual costs of the phone repair.
Call the prepaid carriers to learn more.
To see if your plan covers the full cost of phone repairs and for details about how to cancel a non-payment plan, contact your carrier.
You’ll have up to a week to cancel your phone repair or you may have to make payments.